Last updated: September 8, 2026
Digital Star is our only tier ($19.99, purely digital, delivered instantly), and we apply the following refund rules transparently.
Orders not yet fulfilled: full refund, and the star slot is released back to other users.
This is customized digital content: the certificate is printed with the name and dedication you specify, and the star page is generated and delivered the moment payment is confirmed, taking effect as soon as it is downloaded. Payment confirmation therefore counts as fulfilment, and refunds are not given for change of mind, buyer’s remorse, or "downloaded but still want a refund" reasons. Only when the entitlements do not match the description or have a quality issue (e.g. the certificate cannot be downloaded) will we fix the issue free of charge, or arrange a full refund if it cannot be fixed — the star slot is then released back to other users.
Payments and refunds are processed by Waffo Pancake as Merchant of Record, and refunds are returned via the original payment method under their rules.
Email support@astarnamed.com with your order number and the reason for the refund.
We reply within 48 hours and initiate the refund once approved.
Refunds are returned to the original payment method, executed by Waffo Pancake.
It typically takes 5–10 business days to appear, depending on the card issuer.
Nothing in this policy affects your mandatory rights under consumer law. Digital content delivered instantly with your consent falls under the statutory exception for immediate delivery of digital content.
In addition, the service is customized to your specification — produced from the memorial name and dedication you choose — and consumer law generally excludes customized goods or content from the cooling-off withdrawal right. This policy applies only to the extent it does not conflict with the mandatory law of your jurisdiction.