Last updated: September 5, 2026
We are happy to reply to all enquiries within 48 hours.
Support email: support@astarnamed.com (please include your order number in the subject line)
Support hours: Monday–Friday, 09:00–18:00 (GMT+8); holidays may delay replies.
Business: A Star Named
For payment issues, please include your order number (payments are processed by Waffo Pancake as Merchant of Record).
Orders & payments: order status, failed payments, Waffo Pancake charge enquiries.
Refunds: orders eligible under the Refund Policy.
Other: star page content, sharing links, data & privacy (see Privacy Policy).